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Help & contact

In the app, go to Profile → Help & feedback for all answers and to write to us directly. You can also reach us by e-mail at support@tellersonne.app.

Frequently asked questions

Does Tellersonne cost anything?

No. All recipes, cooking mode, the meal planner and the shopping list are free. Later on there will also be Tellersonne Plus with extras.

How do I share the shopping list with my partner?

Profile → Household → Invite. As soon as they join, you'll both see the meal plan and list together, live.

Does the app work without internet?

The shopping list and meal plan do. Changes are synced as soon as you're back online.

Why can't I see some recipes?

Your diet filter is probably on. Tap “Filtered” at the top to turn it off.

How are the nutritional values calculated?

From the ingredients and the German Nutrient Database (BLS 4.0) of the Max Rubner Institute. The values are guidelines per serving.

How do I delete my account?

Profile → Account → Delete account. You then have 14 days to change your mind.

Ratings and order

There are no paid placements. The binding version is the section “Ratings, search and order” in the terms of use.

How do the stars come about?

Only people who are signed in can rate: in the app, with 1 to 5 stars on the recipe page or when you mark it as cooked. One rating per account and recipe counts. You can change or remove it at any time. What you see is the average of all ratings, with the number of ratings next to it. We don’t check whether you really cooked the recipe. We don’t buy ratings, commission them or change them, and we never hide bad ones. If you delete your account, we delete your ratings too; the recipe’s average keeps the value, with no link to you.

How is the search sorted?

You choose the sorting yourself. With “Relevance”, the default, a match in the title counts most, then one in the ingredients, then in tags such as category, cuisine or diet. Small typos and common alternative names are found too. Recipes that contain all your search words count for much more than those that match only some; on a tie, and without a search word, the rating decides. “Newest” shows the most recently added recipes first, “Quickest” those with the shortest total time, “Popular” those saved most often and “Rating” those with the highest star average, however many ratings there are. If you search by the ingredients you have, recipes where you are missing the least come first; pantry staples such as salt don’t count. Filters, including the diet filter from your profile, hide recipes but don’t change the order.

How are the suggestions under “For you” picked?

The starting point is the star rating. If your diet filter is on, only recipes that suit your diet and allergies and do without the ingredients you dislike are considered. If your profile says less than 120 minutes of cooking time, we only show recipes up to that time, as long as there are any. Recipes that fit your time and are no harder than your cooking level move up, and before 11 am (German time) so does breakfast. When you are signed in, recipes from the categories of your 5 most recently saved recipes move up, and we hold back what you cooked in the last 14 days. In the app, “Why?” shows you which of these rules currently apply; the editorial team can switch off single rules.

How is the recipe of the day chosen?

The editorial team plans it in advance. If no recipe is planned for a day, we show the best-rated one. If the recipe of the day doesn’t suit your diet filter, we suggest the best-rated recipe that does instead.

Contact

  • In the app: Profile → Help & feedback. The form works without an account too, and you can attach diagnostic data if you like – after a preview.
  • By email to support@tellersonne.app. We usually reply within 2 business days.
  • Report illegal content with the notice form.
  • Please report security issues to security@tellersonne.app (how to report a vulnerability): acknowledgement within 3 business days, assessment within 10 business days.
  • Barriers in the app or on the website: accessibility@tellersonne.app, answer within 14 days.
  • The Status page shows whether a disruption is known right now.

Delete account

How to delete your account and your data: account deletion guide.

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Nutrition data: German Nutrient Database (BLS) 4.0, Max Rubner-Institut (CC BY 4.0)

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